Terms and Conditions

Shipping & Delivery

  • Orders typically take 1-2 business days to process before shipping out when in stock.
  • We ship UPS.
  • You will receive an email when your order ships.

Returns

  • We do offer returns on unused items.  Returns must be made within 30 days of purchase.  If you need to return an unused product, please contact us and we will be happy to assist you.
  • Please remember when purchasing flags that they are made of material and will wear out. If you are using your flag outdoors, please note that excessive winds, sun, ice, etc., all play a part in the wear and tear of your flag.

Payment

  • We accept PayPal, Visa, MasterCard and Discover.

Updating Your Account

  • To update your account information, login and provide the new details.
  • To modify an order currently being processed please email sales@oatesflag.com

Privacy & Security

  • We collect your Name, Address and email when processing orders.
  • We do NOT sell or give out this information.
  • Occasionally we will send our customers promotions and specials.
  • If you do not wish to receive these solicitations you can easily opt out.
  • Our site is PCI compliant and utilizes standard security practices for ecommerce sites like SSL encryption.

General Disclaimers

  • Photo color may vary on various monitors and mobile devices.
  • Some products are drop shipped from the manufacturer.
  • We attempt to ensure the accuracy of the information on this site, but can’t be held responsible for inaccuracies, typos or misrepresented information.